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Handling a customer complaint
Make a polite complaint and respond to one as a staff member by apologising and offering a solution.
⏱ 18 min❓ 8 questions
What you'll be able to do
- ✔I can make a complaint with Saya ingin mengeluh tentang … and describe the problem
- ✔I can apologise formally with Mohon maaf atas ketidaknyamanannya
- ✔I can offer solutions such as a replacement, a refund or a room change
How this works
- 1Read the short explanations first — they teach you what you need before each question.
- 2Answer each question, then tap Check. A right answer moves you on automatically; if it's wrong, you'll see a friendly explanation of why.
- 3Finish all 3 steps to see your score — sign in and subscribe to unlock the full lesson and save it.
What's inside
8 questions and 1 quick teaching card, including:
- 🔘Multiple choice — Tap the answer you think is best, then check it.
- ✏️Fill in the blank — Type the missing word to complete the sentence.
👪Grown-up tip: sit alongside younger learners for the first few lessons. Read the questions together and chat about the explanations — that's where the real learning sticks.
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Curriculum: AC9LI10C02